After-hours Emergency

Peace of Mind After-Hours

Building emergencies can happen anytime, including after-hours and on public holidays. To ensure our communities are protected 24/7 all-year-round, More Than Strata is pleased to offer an extra 125.5 hours of protection every week to cover after-hours emergency services affecting common property.

Call 1300 724 814 to access the service (charges apply)

After-hours service covers Monday to Friday 5.00PM to 8.30AM the next day, and all-day Saturday, Sunday and Public Holidays. For common property emergencies during office hours, please call us on 1300 264 818.

Examples of after hour emergencies include:

• A burst or blocked sewer causing biowaste to enter common area or living space
• A burst pipe with water gushing out onto common property
• Glass in common area is broken/smashed
• The only Entry/Exit point to the common garage is non-operational

Examples that are NOT emergencies include:

• A resident locking themselves out
• Someone playing music too loudly
• Power tripped inside your lot
• Someone is parked in your car space
• A barking dog

Note: Some communities may have their own specific after-hours emergency arrangements, please refer to the onsite notice board for more information.